Cloud Based Call Center Solution
Best Cloud Call Center Solution for Businesses
Features of Cloud Contact Center
Call recording
It is easy to record all the incoming and outgoing calls in real-time and save them somewhere to listen to them later. The highest quality of the sounds is recorded.
Call control
With features like mute, hold and warm transfer, quote callback, and voicemail features, you can increase the customer's wait time.
SMS Integration
Each & every Caller gets Automated System Generated SMS for every Answered or Missed Calls. Content Can be changed with TRAI Approval.
Concurrent calls
Now you will respond to an infinite number of incoming and outgoing calls to maximize the agent's efficiency.
Call routing
With our robust call routing system, you can answer all customers' calls with the available agents. All the calls will be routed to the free agents so that the customer won't have to face a lot of wait time.
Mobile app access
To have greater control and visibility over business calls, you can easily access the contact center on your smartphone. This is to ensure that you have superior customer support with an integrated contact center.
Benefits of Cloud Contact Center
Easy to set up and activate
Be omnipresent
Minimum investment with no CapEx
Enhance caller experience
Enhance workforce productivity
Agents performance insights
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FAQs
What features are provided in the cloud call center or cloud contact center solution?
- Interactive voice response
- A sophisticated IVR solution
Call forwarding
Call transferring
Call conferencing
Skill-based routin