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Mobile Call Tracker Solution

At Voice ETC, you can easily record phone calls. This helps improve your communication, keep track of important conversations, and ensure everything is in line with your needs.
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Mobile Call Recording Solution

Recording business-related calls and maintaining call logs is an essential process for several enterprises. Our convenient Mobile Call Recording Solutions are not only easy to use, but also make recorded calls more accessible by recording and storing them on the cloud.

Traditional call recording methods have often posed several challenges and limitations. They involve high investments in infrastructure and effort, since they are centrally located. File transfers are manual, which makes them prone to errors. What’s more is that they require regular software and hardware upgrades, which are expensive and cumbersome. This is where VOICEetc Mobile Call Tracker step in with unique benefits for your business. Now you can track all calling activities of your agent with our cloud base solution.

No need of hardware, software and any application to be installed in mobile all in CLOUD.

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Benefits

Direct your customers to the correct agent using multi-level menus for categories, assisting customers in resolving their issues quicker.
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Auto-attend Incoming Calls

Offers a one-of-its-kind, 100% guarantee of all calls being recorded.

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Enhance Brand Image

It stores call logs and recording for each and every calls of your employees which can be used for training and quality purposes

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No hardware required

Unparalleled business flexibility that is not offered by any PBX or landline-based traditional call recording solution

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Simple Plans

  • OpEx-based model meaning no upfront investments. (Simple monthly subscription)
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Web Application

Business owner and managers can now enjoy any-time, anywhere access to calls and recordings, which ensures business continuity even in challenging times

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Seprate login

–        Saperate login for business owner and employees to access data

How it works?

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Popular Question of IVR system

An IVR is a recorded voice menu that is sent to the caller immediately upon their make a phone call (or within minutes of a recorded greeting) which is responsive to input on the keypad (usually numbers from 0 to 9 from the keyspad) and voice prompts. It’s interactive in that it is able to be displayed at multiple levels–similar to an flow chart. It also prompts responses from the user. It is able to gather basic information to enable live agents to assist the customer better or to even eliminate the requirement for an agent for simple questions or information needs.

It makes use of DTMF (dual-tone multi-frequency) which are basically the sounds that correspond to each key, which are recognized by the other side as the input intended. The IVR is configured by using the simple portal of VOICE ETC which allows for various options including recordings, as well as their flows can be easily identified. Today, IVR is also concerning Artificial Intelligence (AI) as well as voice-based inputs that help improve your IVR experience.

While IVR refers to Interactive Voice Response, OBD is the most common name used to refer to outbound calls. IVR allows customers to connect with the correct agent via an interactive dialpad input system. Outbound is a communication channel that communicates with customers through their contact numbers to offer promotions, offers or opt-in options.
Hosted IVR solutions are call management systems that automate which allow customers to connect with their customers by delivering a personal greeting. The bot is able to ask pertinent questions of callers, thereby giving them the perfect agent to contact immediately. Hosted IVRs are cloud-based services which do not require expensive infrastructure or hardware on premises. The data is secure on the cloud and is able to be accessed by staff members within the company.
Enhance customer service The customer experience is enhanced by answering all calls immediately, and the appropriate agent is connected seamlessly. Increase productivity of agents Agents are able to devote more time to complicated and technical questions. Conversational context gives agents access to the details of callers instantly and can take proactive care of all inquiries. Increased performance through recording data insight, and report on calls enable analysis of the performance of every agent.
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