Ways To Use A Virtual Phone System For E-commerce

E-commerce sales are predicted to climb to a staggering $7 trillion in 2025 as the e-commerce sector thrives.

While Indian businesses are now using centralized virtual numbers to handle a large volume of incoming calls, vendors are now able to help businesses obtain Indian virtual numbers.

Even in this day and age, customers still pick phone conversations as their favorite method of communication when interacting with businesses.

Refined client service is available anywhere using virtual numbers. They boost organizational effectiveness and have a favorable effect on each workspace’s general productivity.

Virtual phone numbers can assist an organization in a number of ways with operations in a world where e-commerce appears to be the only viable option.

Some of the ways that a virtual phone number system might benefit organizations today are explained below.

1. Establishing trust with the clientele

A prospective customer’s confidence in a brand grows the moment they find a phone number in the contact section of the company’s website. Buyers may decide to switch brands if they find the process of learning more about a product or service to be burdensome or irritating.

If contacting a company is a difficult process, then one wouldn’t anticipate engaging in many contacts linked to purchases. The company making a new product ought to support the customer throughout the entire purchasing process when they make the decision to invest in it.

Consumers of today want interaction before they spend money and effort in a business. It is unreasonable to anticipate that customers will stick with a company if its communication methods are inconsistent.

2. A better experience for users

Virtual phone numbers offer customers the human support they need when they are out shopping. Even when dealing with online shoppers, a human-driven approach is made possible via a virtual number.

Going virtual is the way to go if you want to improve customer loyalty and secure ties with your clients.

3. Autonomous welcomes and attendants

Consumers in the modern day are more inclined to make a purchase from a vendor who recognizes them by name and who bases suggestions on their past interactions with the company.

It is clear that in today’s industry, personalization still changes everything for both service providers and recipients.

A customized virtual phone number might be of great use to the e-commerce industry in order to provide time-bound services. During off-peak hours, the implementation of an Interactive Voice Response (IVR) powered by cloud technology can assist in simulating human service.

Additionally, virtual number systems can be programmed to provide a personalized welcome to every caller. Little extras like playing music while a customer waits on the phone, strategically placing promotional messaging, etc., go a long way toward improving the overall customer experience that a business offers.

4. Mobility access and remote access

In the last few years, trends like working from home or remote locations, along with other alternative work possibilities, have emerged. Using cloud technology, virtual phone numbers let clients contact the business from any location. Virtual numbers are necessary for e-commerce to facilitate remote sales and maintain efficient support teams.

The process of setting up call support equipment can be very time-consuming and messy. It needs physical infrastructure, which can be expensive and time-consuming to put together. This includes servers, hard drives, computer systems, connections, call routers, etc.

On the other hand, a virtual phone number system runs entirely on the cloud. Just your preferred device and no physical setup are required. In a matter of minutes, it can map all employee contact information onto its site.

Phone numbers are mapped, and then the virtual number assigns all incoming calls based on which staff are best suited to handle which set of issues. This results in effective call routing.

5. No time restrictions

Ignoring critical calls from clients could ultimately be fatal to an organization’s development. It is unrealistic to expect agents to work nonstop, and infrastructure issues might also affect downtown.

There is call recording and call logging available with a virtual phone number. You may also use this tool to get all of your voicemails as emails. This assists a business in tracking down every crucial call that it might have overlooked. It is also possible to extract and analyze valuable client data from recorded calls.

Also Read: How to set up IVR for your e-commerce Business?

6. CRM connectivity options

Client relationship management (CRM) can be simply defined as the process by which a company manages its client base by utilizing data that has been gathered over time for analysis.

Given how swiftly and steadily technology is developing these days, any virtual phone system can be coupled with the data kept and recorded on a CRM. As a result, when a client contacts the CRM portal for more information or assistance, the agents can see their details directly on the screen.

This adds a personal touch to the contact and saves a support agent time that would otherwise be spent scrolling through several screens in search of relevant information.

7. Free phone calls

Due to the high cost of international calling, clients who are based abroad may be reluctant to contact your company. In actuality, a lot of people also like doing business locally as opposed to globally.

You may establish a local presence and obtain a local number in several different countries with virtual phone numbers. In order to entice clients to call you more frequently, you might even obtain a toll-free number in foreign nations.

8. Call forwarding and routing

Call forwarding and routing can also be made easier with virtual phone numbers.

Call routing on virtual numbers directs consumers’ calls to the agents or departments who are most qualified to answer their questions. The fact that calls are exclusively routed to agents who are qualified to handle a specific type of issue helps with first-call resolution rates.

When agents are unavailable due to vacations or other special occasions, they can even play a pre-recorded greeting.

Employees benefit from not having to make repeated calls, which could jeopardize their daily productivity.

Virtual phone lines have the ability to relay calls, so you won’t miss any that could have been crucial or advantageous. This implies that calls placed to the company’s virtual number will be routed automatically to agents on their personal lines so that they may provide prompt assistance.

Because of the round-the-clock support, this helps to improve the company’s relationship with its clients and opens the door for easy customer involvement.

9. Virtual numbers for order management

When combined with CRM software, virtual phone numbers can keep track of all customer orders, which personnel may use to give customers real-time updates about the status of their purchases.

10. Easy to assemble

In contrast to cloud telephony, traditional systems require a professional to assist with cable layout and other physical preparations in order to set up and maintain an on-premise phone system.

A virtual phone number can function on your preferred device and doesn’t require any hardware, unlike traditional systems that require complex configurations and a lot of physical hardware. To proceed, all you want is a dependable internet connection.

11. More space for collaboration

In difficult circumstances, such as a worldwide epidemic, organizations may find it difficult to meet customer expectations if they do not have remote workers in place. Customers cannot be expected to continue with a brand if distant teams are unable to maintain consistency and a united approach owing to communication breakdowns inside the organization.

Other virtual workplace options, such as virtual phone numbers, support group approaches to smooth company communication and aid in distant training.

Reducing the number of applications and communication channels to one platform facilitates faster customer service.

Conference calls with other team members are also made very easy via virtual numbers. Conference lines are not just for staff members; clients can also be enabled to ensure they get the kind of in-person interaction they want.


It is critical to realize that a very high degree of trust is required for customers to select a business before completing a transaction. A consumer will never choose a brand they are unable to fully trust. Virtual phone number solution in Ahmedabad lines allow clients to contact their preferred brand around-the-clock.

Not only that, but they can also be contacted in creative ways and provided with individualized services in exchange for putting their trust in a specific business. In conclusion, it’s critical to keep in mind that virtual phone systems are not only advantageous for clients but also very economical for the company and healthy for its customer service representatives.

Considering how quickly today’s market conditions are changing, virtual number systems are undoubtedly going to play a significant role in tomorrow’s markets!

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