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Get a Virtual Phone Number

The virtual numbers hide the real phone number of the device making or receiving calls.
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Virtual Phone Number Provider

The virtual numbers, also known as Direct Incoming Call Number, does not have a physical extension assigned to it and hence can be routed to existing landlines or mobile numbers. You can choose from our collection of Premium Numbers. Virtual numbers benefits the businesses in numerous ways such as identifying quality leads, round the clock connectivity and real time data insights. Businesses can choose different virtual numbers for different locations thus enhancing their local presence.

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Features of Virtual Number

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Call Management Solution

Handle all call centre operations including call transfer, recording and analysis with our all-in-one call management suite.

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IVR Integration

Integrate your telephony system with IVR and personalise your caller’s experience with self-help and virtual receptionist features.

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Push Reports

Remain updated of the call centre’s quality by extracting push reports with up-to-date agents and call information.

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Use Your Own Number

Use your personal phone number and forward incoming calls to multiple extensions at the same time.

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Premium Numbers

Choose the best-suited phone number for your business from our premium collection of virtual numbers.

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Free SMS Notification

Send SMS alerts and notifications to your agents in case of any missed or unanswered customer calls.

Benefits of a Virtual Number

It has various advantages, ranging from reduced international call charges to increased local brand presence, round the clock availability, and more.
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Identify Quality Leads

Easily classify and nurture all quality leads to reduce the churn rate and offer streamlined customer engagement.
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Optimise Expenditure

The need for extensive hardware set-up and related infrastructure is redundant with virtual numbers.
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Number Masking

Ensure customer privacy and zero lead leakage with number masking solution where customer and agent details are hidden during a live call.
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24×7 Connectivity

In this day and age, round-the-clock connectivity is imperative for businesses. Loss of potential clients can be devastating for a company, and hence, you cannot afford to miss a single call.
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Enhance Local Presence

usinesses can opt for varying numbers for different cities. This would help your agents provide improved and customised information catering to a particular region
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Real-time Data Insights

Receive actionable data insights on call performance, with call logs to enhance customer engagement to gauge the performance of agents. Start Free Trial
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FAQs

Simply put, a virtual number is a phone number on the cloud. It is not assigned to a particular telephone and is used to divert the call to a designated phone number(s). It helps maintain privacy since the identity of the caller and receiver is masked during the call. What are the benefits of having a virtual number? Prime benefits of using a virtual number are: 

● Agents can manage their calls anytime, anywhere. 

● Calls are forwarded to the personal numbers of managers. 

● You can couple your virtual number with multiple useful services like missed call solutions, outbound calling and IVR solutions 

● Personal contact numbers of both the caller and the receiver are masked – avoiding any off-platform transactions. 

● An added advantage of a voice recorder during the call.

Virtual number is a telephone number that is indirectly associated with a telephone line. These numbers are formatted to forward incoming calls to one of the pre-set telephone numbers chosen by the person who owns the virtual number. A toll-free number is a number in which the calling party does not bear any cost but the party that has subscribed to the number incurs the charges of the arriving calls. A toll free number usually starts with 1800 and is an eleven digit number.

You can get a virtual number with call recording software when it is adopted from a cloud telephony service provider. All your calls will be automatically recorded with the consent of the caller. It is very similar to a voice recorder during calls. VOICE ETC provides virtual phone number service. As the service is on the cloud, it can be easily tracked and recorded.

Cloud technology is what allows us to serve you with our offerings. “On the cloud” simply means “hosted”. Cloud technology is another word for hosted technology.
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