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Click to Call Service Provider

Click to Call technology includes call tracking and storage capabilities.
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Increase Your Customer Experience with Click to Call

Click-to-Call feature helps your customers get in touch with you with just a click without going throught the trouble of searching your number and then manually dialling it. Businesses can schedule callbacks, keep a track of every conversation for quality check and offering better services to your customers and coaching to your agents. The Callback API lets you connect with the specified customer without the manual dialing. With smart plug and play solution from Voice Etc., connect API to swiftly add the call widget to your Mobile App or the Website.

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Features

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Schedule Callbacks

Don't keep customers waiting for long waiting lists for calls. Instead, give your customers with the option to connect at their desired time and date directly.

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Multidevice Compatibility

Without the need to install any plugins users can simply utilize the callback button across multiple devices.


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Call Recording

You can keep track of every conversation with your customers by automating call recording. Utilize these recordings to offer efficient coaching for your agents.

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CRM Integration

Gain a better understanding of the customer's experience by integrating your services with CRM. Utilize this data to make a an informed and quick business decision.

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Callback API

Integrate callback APIs into your agent portal, or app. Without manual dialing, you can be promptly connected to your you want to connect with the.

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Caller ID Choices

Change the outbound caller ID of your phone by choosing from the available options. You can effortlessly switch between several caller IDs whenever you need to.

Benefits

It has various advantages, ranging from reduced international call charges to increased local brand presence, round the clock availability, and more.
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Easy Set-up and Activate

With our smart plug-and play solution, connect our API to swiftly add the call widget to your mobile app or website
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Enhance Caller Experience

Enhance the experience for callers with personalizing regional language greetings, customised call music for hold, as well as agent skill-based routing.
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Call Tracking & Monitoring

All calls between customers and agents are recorded, tracked and monitored in real time for the purpose of quality control and analysis.
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Capture Website Visitors

In this day and age, round-the-clock connectivity is imperative for businesses. Loss of potential clients can be devastating for a company, and hence, you cannot afford to miss a single call.
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Reduce Call Waiting Time

usinesses can opt for varying numbers for different cities. This would help your agents provide improved and customised information catering to a particular region
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Call Without Dialing

Receive actionable data insights on call performance, with call logs to enhance customer engagement to gauge the performance of agents. Start Free Trial
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FAQs

In the most basic of words, a person clicks on a link on your site that allows them enter their contact information. They then receive a call from your business’s customer service team. The best part is that the entire process can take perhaps, a moment
You can’t make an incoming call with this feature. It’s a call-back feature that is instant only. It does not allow calls from outbound.
A little more than one revolution on the hand that counts minutes on the clock. In simple terms, it’s an hour is the most.
Does an IVR function work with a the click-to-call feature? Yes IVR is a feature that can be integrated. IVR capability can be integrated with a multi-level menu of self-help choices.
A VIP number is a fancy number, which is also called a vanity number. It is an easy to remember number which comes with the numbers you like, or a particular format you’d prefer. There’s a small premium that you need to pay to get these fancy numbers.
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