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Cloud IVR Services Provider

Voice ETC Cloud IVR services help businesses improve customer communication with flexible, and scalable IVR systems that fit your needs perfectly.
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Cloud IVR Solution Provider

Voice ETC offers custom IVR solutions for businesses of all sizes. Our services feature high-quality, professional pre-recorded messages to warmly greet your customers. With our IVR system, you can offer customer support in multiple languages beyond just English and Hindi, ensuring that you reach a wider audience. This solution helps businesses effectively manage call flows by providing clear and organized menu and sub-menu options, making the customer experience smoother and more efficient.”
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Key Features of Cloud IVR

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Profesional Voice Over Artists

Our voice over specialists make sure your company receives top-quality IVR recordings to meet every need in your business.

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Multi-lingual Support

Provide multilingual customer support by providing customized English, Hindi and regional customized messages.

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Built-in Text-to-Speech

Transform written documents into audio messages, ensuring that your scripts for messages to meet customer requirements.

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24 x7 Customer Support

Give 24/7/365-hour assistance to your customers through recordings of messages and instant resolution of queries.

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Customizable Menu

Modify the flow of calls with an organized menu, as well as sub-menu options to assist your customers in navigating their concerns.

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Call Recording

Capture every conversation in real-time so that you can listen to them later , and to maintain high the high standards of quality.

Benefits of Cloud IVR for Businesses

Direct your customers to the correct agent using multi-level menus for categories, assisting customers in resolving their issues quicker.
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Auto-attend Incoming Calls

Automatically answer allincoming calls, and present customers with a comprehensive menu structure to assist them in their navigation.
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Enhance Brand Image

Let your callers talk to experts according to the choices you select from the menu available for multi-level IVR.
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Manage Large Call Volumes

Take care of large volume calls by making calls to multiple customers at the same time using the latest multi-level, multi-level IPVR.
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Offer Personalized Experience

Human Voice is being used for all recording File to give your caller Personalized Feel.

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Generate More Leads

Stay on top of the demands of the customer, resulting in increased leads and loyalty to customers by using a quick repeating process.
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Boost Agent Productivity

Increase the efficiency of agents by removing mundane tasks, and shifting the focus to interactions with customers that are high-value.
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FAQs

An IVR is a recorded voice menu that is sent to the caller immediately upon their make a phone call (or within minutes of a recorded greeting) which is responsive to input on the keypad (usually numbers from 0 to 9 from the keyspad) and voice prompts. It’s interactive in that it is able to be displayed at multiple levels–similar to an flow chart. It also prompts responses from the user. It is able to gather basic information to enable live agents to assist the customer better or to even eliminate the requirement for an agent for simple questions or information needs.

It makes use of DTMF (dual-tone multi-frequency) which are basically the sounds that correspond to each key, which are recognized by the other side as the input intended. The IVR is configured by using the simple portal of VOICE ETC which allows for various options including recordings, as well as their flows can be easily identified. Today, IVR is also concerning Artificial Intelligence (AI) as well as voice-based inputs that help improve your IVR experience.

While IVR refers to Interactive Voice Response, OBD is the most common name used to refer to outbound calls. IVR allows customers to connect with the correct agent via an interactive dialpad input system. Outbound is a communication channel that communicates with customers through their contact numbers to offer promotions, offers or opt-in options.
Hosted IVR solutions are call management systems that automate which allow customers to connect with their customers by delivering a personal greeting. The bot is able to ask pertinent questions of callers, thereby giving them the perfect agent to contact immediately. Hosted IVRs are cloud-based services which do not require expensive infrastructure or hardware on premises. The data is secure on the cloud and is able to be accessed by staff members within the company.
Enhance customer service The customer experience is enhanced by answering all calls immediately, and the appropriate agent is connected seamlessly. Increase productivity of agents Agents are able to devote more time to complicated and technical questions. Conversational context gives agents access to the details of callers instantly and can take proactive care of all inquiries. Increased performance through recording data insight, and report on calls enable analysis of the performance of every agent.
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