Phone Number Masking

  • Home
  • Phone Number Masking
image

Call Masking Service

Number Masking a temporary phone number, allowing businesses to continue communicating with the customers confidentially. Number masking also protects businesses from malicious threats and decreases chances of being defrauded. It provides a secure and end-to-end communication thus maintaining the trust and confidentiality with the customers- existing and prospective.

Key Features of Phone Number Masking

image

IVR

Address every customer query through the IVR’s multi-level menu to enable immediate interaction.

image

Auto Dialer

Improve agent productivity and customer interaction by automating the outbound dialing process.

image

Click-to-call

An API-integrated call button on your website and app allows customers to contact you directly.

image

Call Recording

Reduce the risk of fraud and monitor service quality by automatically recording all conversations on your platform.

image

Customer Trust

Provides a secure, end-to-end communication platform that protects privacy and builds trust among existing and potential customers.

image

Scale at Ease

Grow at will and expand without worrying about infrastructure.

Benefits of Phone Number Masking

image

Ensure Customer Privacy

Give your customers the luxury of privacy with our call masking technology.

image

In-platform Transactions

Call masking is an effective way to prevent off-platform transactions, enabling better monetization.

image

Track & Analyse

Track, record, and analyse all customer conversations to gain real-time insights.

image

Cost Effective

Call your customers without depleting your employees’ mobile balances. Connecting through Cloudshope is more cost-efficient.

image

Easy Call Management

Use the call management features of our cloud telephony suite to manage masked inbound and outbound calls more effectively.

image

Call Insights

Call recording and analytics provide a secure and efficient way to keep track of all customer conversations on your platform.

Faqs

What is call masking?

It’s a privacy solution that pretty much masks the actual phone numbers of one or both the parties communicating with each other, i.e., the caller and receiver. A pool of virtual numbers is used in rotation as the respective caller IDs. Basically, both parties see random numbers in place of actual numbers.

How does call masking work?

When a customer contacts a service provider, he gets in touch with them through a virtual number provided by voiceetc. An available agent is assigned from the service provider’s server, and s/he is allotted a caller ID taken from a pool of voiceetc-provided virtual numbers. Thus, both parties get to see the same number.

Does call masking mask both incoming and outgoing calls?

Yes. You may choose to show a different number from the one you are using, or someone calling you may decide to similarly disguise their number. There are two types of number masking: One-way and two-way. In the case of the former, the server initiates one call and the connected party gets to see a virtual number. In the case of the former, the server initiates two outbound calls at the same time and bridges them together.