Number Masking a temporary phone number, allowing businesses to continue communicating with the customers confidentially. Number masking also protects businesses from malicious threats and decreases chances of being defrauded. It provides a secure and end-to-end communication thus maintaining the trust and confidentiality with the customers- existing and prospective.
Address every customer query through the IVR’s multi-level menu to enable immediate interaction.
Improve agent productivity and customer interaction by automating the outbound dialing process.
An API-integrated call button on your website and app allows customers to contact you directly.
Reduce the risk of fraud and monitor service quality by automatically recording all conversations on your platform.
Provides a secure, end-to-end communication platform that protects privacy and builds trust among existing and potential customers.
Call masking is an effective way to prevent off-platform transactions, enabling better monetization.
Call your customers without depleting your employees’ mobile balances. Connecting through Cloudshope is more cost-efficient.
Use the call management features of our cloud telephony suite to manage masked inbound and outbound calls more effectively.
Call recording and analytics provide a secure and efficient way to keep track of all customer conversations on your platform.
It’s a privacy solution that pretty much masks the actual phone numbers of one or both the parties communicating with each other, i.e., the caller and receiver. A pool of virtual numbers is used in rotation as the respective caller IDs. Basically, both parties see random numbers in place of actual numbers.
When a customer contacts a service provider, he gets in touch with them through a virtual number provided by voiceetc. An available agent is assigned from the service provider’s server, and s/he is allotted a caller ID taken from a pool of voiceetc-provided virtual numbers. Thus, both parties get to see the same number.
Yes. You may choose to show a different number from the one you are using, or someone calling you may decide to similarly disguise their number. There are two types of number masking: One-way and two-way. In the case of the former, the server initiates one call and the connected party gets to see a virtual number. In the case of the former, the server initiates two outbound calls at the same time and bridges them together.
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