Calling Campaign
The biggest advantage of our Automated Outbound Calling is that it greatly boosts the amount of time agents spend talking each hour compared to a situation without automated calling. Automatic extension phones make calls based on a set number of phone lines for each agent. Our auto dialer service works in the background to make multiple calls and then connects the answered calls to agents who are free to talk.
In short, agents enjoy a steady flow of connected calls throughout the day, giving them talk time of up to 40 to 50 minutes per hour. This is made possible by using our Automated Outbound Calling in predictive mode. Predictive dialers make calls before an agent is ready, estimating that a certain number of calls will be answered at that moment.