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Number Masking Solution

Number Masking helps buyers, sellers, suppliers, and drivers communicate with customers.
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Phone Number Masking Service Providers

Number Masking a temporary phone number, allowing businesses to continue communicating with the customers confidentially. Number masking also protects businesses from malicious threats and decreases chances of being defrauded. It provides a secure and end-to-end communication thus maintaining the trust and confidentiality with the customers- existing and prospective.

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Features

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IVR

Answer every customer query with the IVR’s multi-level menu to establish immediate interaction with your customer.

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Auto Dialer

Improve agent productivity and customer interaction by automating the outbound dialing process.

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Click-to-call

API integrated call button featured on the website and app allows customers to contact you directly.

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Call Recording

Reduce chances of frauds and monitor your service quality by automatically recording all the conversations happening over your platform.

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Customer Trust

Provides a secure and end-to-end communication platform without compromising on privacy builds trust in your existing and potential customers.

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Scale at Ease

Grow at will, expand without worrying about infrastructure



Benefits

These communications are enabled between the two or more parties in order to make the respective process quick, easy and desirable for both.
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Ensure Customer Privacy

Give your customers the luxury of privacy by our call masking technology.
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In-platform Transactions

Call masking is also the best way to avoid off-platform transactions thereby allowing you to monetize better
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Track & Analyse

Track, record and analyse all your customer conversations to gain insights in real-time
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Cost Effective

Call your customers without depleting your employees’ mobile balance. Connecting them via Cloudshope is more cost efficient
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Easy Call Management

Use call management features of the cloud-telephony suite to manage your masked inbound & outbound calls better.
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Call Insights

Call recording and analytics provides a secure and efficient way to keep a tab on all customer conversations happening on your platform.
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FAQs

It’s a privacy solution that pretty much masks the actual phone numbers of one or both the parties communicating with each other, i.e., the caller and receiver. A pool of virtual numbers is used in rotation as the respective caller IDs. Basically, both parties see random numbers in place of actual numbers.
When a customer contacts a service provider, he gets in touch with them through a virtual number provided by voiceetc. An available agent is assigned from the service provider’s server, and s/he is allotted a caller ID taken from a pool of voiceetc-provided virtual numbers. Thus, both parties get to see the same number.
Yes. You may choose to show a different number from the one you are using, or someone calling you may decide to similarly disguise their number. There are two types of number masking: One-way and two-way. In the case of the former, the server initiates one call and the connected party gets to see a virtual number. In the case of the former, the server initiates two outbound calls at the same time and bridges them together.
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